the force of our stores

The articles are covered by a legal warranty on consumer goods, which covers conformity defects that occur within 24 months from the date of product delivery as required by the Community Directive 1999/44 / EC, also called "conformity warranty", which protects the customer in the event that the purchased products show conformity defects compared to the sales contract.

warranty certificate

All items are accompanied by a warranty certificate from the manufacturer and are guaranteed by it. It’s also possible ship back us an item to be sent under warranty, only paying shipping way/return.

In case of failure, we are willing to pick up the good at one of our physical stores to repair it, according to the guarantee.

Warranty repairs are performed free, therefore shipping costs will be charged to the customer.

Gioielli di Valenza S.p.A. takes care of its manufacturing production, with particular precision about object characteristics, gold and gems quality in thousandths and the workmanship always performed with particular meticulousness by our goldsmiths.

Warranty is considered about products quality, not covering any damage caused by using or by bad using of it. The company recommend to our customers to bring us jewellery regularly for a check: our goldsmiths will overhaul and clean it.

Gioielli di Valenza S.p.A. is the official dealer of all the Brands in its catalogue, therefore all products that can be purchased will be accompanied by an official Manufacturer's Warranty valid for 24 months. The company undertakes to provide its customers an updated list of the Authorized Service Centers for each brand.

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