the force of our stores
The Customer has a period of 30 (thirty) days to withdraw from the receipt of goods.
Within this deadline, the customer must notify to the company the desire to withdraw from the contract with one of the following methods:
- Delivering the product in one of our stores.
To find address and opening hours click here.
If the Customer decides to exercise the right of withdrawal, he / she must not send any written communication.
- Communicating within 30 days of receipt of goods, by timely notice to the email address: firstname.lastname@example.org.
In the communication it will be necessary to indicate the Name, the Surname, the Order Number, the Product to be Made. The company team will communicate the specifications for the return of the product and the authorization code Return via Mail.
Within 14 (fourteen) days of receipt of the Return Authorization Number, the customer will, at his own expense, send the product carefully packed, indicating on the packaging the Return Authorization Number attributed by Gioielli di Valenza, to the following address:
Gioielli di Valenza S.p.A. Via Vittorio Veneto – Ang. Via Zuffi snc, 15048 VALENZA (AL)