Reso e Recesso

The Customer has a period of 30 (thirty) days to withdraw from the receipt of goods.

Within this period, the Customer must communicate to Gioielli di Valenza the will to withdraw from the contract.

The Return must be created directly from your account in the history and order details section, indicating the reasons. The authorization will be provided to you later by email.

The Gioielli di Valenza team will communicate the specifications for the return of the product and the Return authorization code.

Within 14 (fourteen) days of receipt of the Return Authorization Number, the Customer will, at his own expense, ship the product carefully packed, indicating on the packaging the Return Authorization Number attributed by Gioielli di Valenza, as follows address:

Uff. WEB Gioielli di Valenza - Via Vittorio Veneto – Ang. Via Zuffi snc, 15048 VALENZA (AL)

Otherwise, if more convenient, you can deliver the item to one of our stores.

To find out the address and opening hours of the points of sale click here.

If the Customer decides to make use of this method of exercising the right of withdrawal, he must in any case make a request through his account and send a written communication to [email protected] indicating the name of the shop where he intends to make the return.

Methods and times for refunding the cost of the product and shipping costs to the Customer

Pursuant to Article 56 of Legislative Decree 206/05, Gioielli di Valenza will refund all payments within 14 (fourteen) days from the date of the customer's right exercitation, excluding delivery costs, in any case the customer will pay any costs as a consequence of refund.

For purchases made by bank transfer payment will proceed to be refunded by bank transfer.Gioielli di Valenza may withhold the refund until receipt of the product.

For purchases made by Credit Card, the refund will be a reversal of the transaction directly on the card.

For purchases made by PayPal payment, the refund will be made by crediting the customer's card.

Custom Products

Customer has the opportunity to fix size of bracelets, watches or rings. In this case, the Customer must send an email to [email protected] where he must indicate the size of his wrist or finger.

In cases of custom-made products, shipping times can take longer than two working days.

The right of withdrawal is EXCLUDED, pursuant to Article 55, paragraph 2, letter c, of the Consumer Code, as it is Custom Products.

Conditions for return

- The products must not have been used or modified.

- Conditions must not show signs of wear, abrasion and scratches.

- The accompanying card must be intact and not separated from the object.

- The product must be accompanied by the enclosed warranty.

- Any gift pack will in no case be refunded.

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