Return and Withdrawal

The Customer has a period of 30 (thirty) days to withdraw from the receipt of goods.

Within this deadline, the customer must notify to the company the desire to withdraw from the contract with one of the following methods:

- Delivering the product in one of our stores.

If the Customer decides to make use of this method of exercising the right of withdrawal, he must send a written communication to also indicating the name of the shop where he intends to make the return.

Communicating within 30 days of receipt of goods, by timely notice to the email address:

In the communication it will be necessary to indicate the Name, the Surname, the Order Number, the Product to be Made. The company team will communicate the specifications for the return of the product and the authorization code Return via Mail.

Within 14 (fourteen) days of receipt of the Return Authorization Number, the customer will, at his own expense, send the product carefully packed, indicating on the packaging the Return Authorization Number attributed by Gioielli di Valenza, to the following address: 

Gioielli di Valenza SpA Unipersonale - Via Vittorio Veneto – Ang. Via Zuffi snc, 15048 VALENZA (AL)

Methods and times for refunding the cost of the product and shipping costs to the Customer

Pursuant to Article 56 of Legislative Decree 206/05, Gioielli di Valenza will refund all payments within 14 (fourteen) days from the date of the customer's right exercitation, excluding delivery costs, in any case the customer will pay any costs as a consequence of refund.

For purchases made by bank transfer payment will proceed to be refunded by bank transfer.Gioielli di Valenza may withhold the refund until receipt of the product.

For purchases made by Credit Card, the refund will be a reversal of the transaction directly on the card.

For purchases made by PayPal payment, the refund will be made by crediting the customer's card.

Custom Products

Customer has the opportunity to fix size of bracelets, watches or rings. In this case, the Customer must send an email to where he must indicate the size of his wrist or finger.

In cases of custom-made products, shipping times can take longer than two working days.

The right of withdrawal is EXCLUDED, pursuant to Article 55, paragraph 2, letter c, of the Consumer Code, as it is Custom Products.

Conditions for return

- The products must not have been used or modified.

- Conditions must not show signs of wear, abrasion and scratches.

- The accompanying card must be intact and not separated from the object.

- The product must be accompanied by the enclosed warranty.

- Any gift pack will in no case be refunded.

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