Make an order on the store

On the website it is easy to place an order, in case of difficulty, a guide can help you explain how to proceed step by step.

How do I choose the right size?

If you want to be sure to order the right size, consult our guide on measurements CLICK HERE, this guide is present on all the pages relating to ring products, it shows you how you can check the correct size of your finger.

Can i cancel an order?

Log in to your user profile on and check the current status of your order in the "Order history and order details" section. If the order has not yet been shipped, you can contact us by phone on 0131-530255 or write us one and -mail to [email protected]

Can I modify an order?

Yes, if the order has not yet been sent, to check it, check the status of your order on your user profile, if it has not yet been shipped, contact customer support on 0131-530255 or by writing an e-mail to shop @ gioiellidivalenza .com.

It must be taken into account that any modification will cause a possible delivery delay of approximately 24/48 hours. If the order has already been shipped, it is no longer possible to modify it.

Can I add or remove items from my cart?

Se si vuole togliere un articolo dal proprio carrello basta cliccare l'icona del cestino presente nel riepilogo carrello in fase di completamento ordine, oppure presente anche nell'anteprima carrello cliccando “Carrello” affianco al proprio nome utente.

What information about my order do I receive via email?

You will receive the following information by e-mail:

ORDER SUMMARY: a summary e-mail reminding you of the items purchased, delivery address and payment method.

PAYMENT CONFIRMATION: confirmation that your payment has been received and with this your order is confirmed.

YOUR ORDER HAS STARTED: your item has been delivered to the courier, in this e-mail you will find the link and the tracking code that allow you to track the shipment.

YOUR ORDER IS IN DELIVERY: the courier is in delivery.

YOUR ORDER HAS BEEN DELIVERED: you are confirmed that your order has arrived at the address you have indicated to us.

You did not find what you were looking for?

Then you can contact us at our email address [email protected].

Or call us on 0131-530255

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