On the Gioielli di Valenza online store placing an order is really simple, but in case of problems or doubts, our shop assistants are always ready to guide you in the process step by step.
If you want to be sure about the size of your jewel, take a look at our size guide : you can find it on every product page of our website and it will show you how to check or find out what is the right size for you.
Log into your account on and check the current order status in the “Order history and details” section.
If the order has not been shipped yet, you can contact us on +39 0131-530255 or write an email to [email protected] asking to cancel your order.
You can modify your order only if it has not been shipped yet.
After checking the order status in your personal account, you should contact our customer care by calling +39 0131-530255 or by writing an email to [email protected].
Please notice that any change in your order will cause a possible delivery delay of about 24/48 hours.
If the order was already shipped, it is no longer possible to modify it.
If you want to add something to the cart, you have just to go to the product page of the jewel you would like to buy and click on “Add to cart”.
If you would like to remove an item from your cart, you just have to click on the trash icon that you find in the checkout process and that you can find also in the cart preview, clicking on “Cart” next to your username.
You will get the following information by email.
- ORDER RECAP: a recap of the purchased items, shipping address and payment methods.
- PAYMENT CONFIRMATION: the written confirmation that your payment has been received and therefore your order has been confirmed.
- YOUR ORDER HAS BEEN SHIPPED: your jewel has been entrusted to the courier. In this email you will find the link and the tracking number, which allows you to track the shipment.
- YOUR ORDER WILL BE SOON DELIVERED: the courier will soon deliver your order.
- YOUR ORDER HAS BEEN DELIVERED: your order has been delivered at the address written on your order.
