How to make a return

In order to make the return, there must be the following conditions:

The products must not have been used and modified.

The conditions must not show signs of wear, abrasions and scratches.

The accompanying card must be intact and not separate from the object.

The product must be accompanied by the attached guarantee.

In any case, the gift box will not be refunded.

The Return must be communicated to us by e-mail at shop@gioiellidivalenza.com indicating the reasons for the return, you will be contacted by the assistance to arrange a day for the collection by the courier of the object, otherwise if more comfortable you can deliver the object in one of our stores

I have to book the collection of my return by the courier

To inform us on the working day on which you prefer the courier to collect your return, you must contact us by writing an e-mail to shop@gioiellidivalenza.com indicating the order number, name and surname. The staff will call you back to agree on how to return.

What are the costs of making a return?

The costs for making a return are charged to the customer if he will return the product directly, if instead the customer himself requests the collection by the courier, the return will be deducted 8 euros.

I don't like the article can I change it?

Yes, you can change the item within 30 days of receiving the order. You can request an exchange of the item, or a refund. The request for an article change must be made by e-mail to shop@gioiellidivalenza.com you can agree on the most convenient way for you to agree on the article change.

How is the refund made?

The refund methods depend on the payment method chosen when ordering.

Payment by bank transfer: the refund is made by bank transfer to the account provided by the customer who wants to be refunded.

Payment with PayPal: the transfer is made directly by PayPal.

Payment by Credit Card: the refund is credited only to the credit card used for the purchase.

What should I do for a change of goods?

If you want to make a change of goods you must request and communicate to shop@gioiellidivalenza.com the desire for a return.

The return can take place under certain conditions:

The products must not have been used and modified.

The conditions must not show signs of wear, abrasions and scratches.

The accompanying card must be intact and not separate from the object.

The product must be accompanied by the attached guarantee.

In any case, the gift box will not be refunded.

This must be done within 30 days of the delivery date.

Do I have to report the IBAN for a refund?

If you previously paid for your order with a bank transfer, the staff of Gioielli di Valenza will use the one already in their possession, in case of exchange or other event, we invite you to write to shop@gioiellidivalenza.com

How long will it take for me to change?

We will only ship your replacement item after receiving the items you want to return.

How should I close the package with my return?

If possible, it is advisable to use the same package with which the item arrived. In the event that it is not available, for safety reasons we recommend a similar package that is well closed and that does not have evident external wear and that has not already been used.

I have to cancel the return request, can I?

Yes, if you have already contacted customer service for a return but you have changed your mind, you can contact customer service again via e-mail shop@gioiellidivalenza.com or call us on 0131-530255 with all the information already communicated as order number name , surname.

I made the wrong ring size, how can I change it?

If the order has not yet been shipped, you must contact us by telephone on 0131-530255 or write us an email to shop@gioiellidivalenza.com indicating the order number, name and surname and the correct size.

If he already has the ring and wants to make a measurement, the customer is given the possibility to measure the object (bracelet, ring) must always contact us by phone 0131-530255 or by e-mail shop@gioiellidivalenza.com where the staff of Gioielli di Valenza will communicate to you which modalities to adopt for the recovery of the object and the possible putting to measure. The right of withdrawal is EXCLUDED, pursuant to article 55, paragraph 2, letter c, of the Consumer Code, as it concerns customized products.

When will I receive my refund?

Gioielli di Valenza will reimburse all payments within 14 (fourteen) days from the date on which it became aware of the right of withdrawal by the Customer, excluding delivery costs, in any case the Customer will not incur any costs such as consequence of this refund. Gioielli di Valenza will be able to withhold the refund until it has received the intact product.

I requested the return of the return but the courier has not passed

We ask you to contact us further at the telephone number 0131-530255 or to write us an e-mail to shop@gioiellidivalenza.com to give you assistance again.

When am I refunded?

The refund will be made when Gioielli di Valenza has received the intact product.

What should I write on the return package?

If you decide to return the return directly through the postal service you will have to write on the package:

Ufficio WEB GdV Via Vittorio Veneto - Ang. Via Zuffi snc, 15048 VALENZA (AL).

If you decide to return to one of our stores, you will need to bring the packaged item and communicate to colleagues that the purchase was made online at the Valenza Jewelry store, communicating name and surname and reference order number and motivation of the return.

Was the return received by Gioielli di Valenza?

If you have already made the return for 3-4 days and you have not yet received information about it, please contact customer service at 0131-530255 or write us an e-mail to shop@gioiellidivalenza.com

You did not find what you were looking for?

Then you can contact us at our email address shop@gioiellidivalenza.com.

Or call us on 0131-530255

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