What are the payment methods?

Gioielli di Valenza offers various payment methods:

Bank Transfer: concluding the order, the bank details are provided to make the transfer of the value of your purchase.

Credit Card and Postepay: you can make payments safely on the American Express, Visa, Visa Electron, Mastercard and Maestro circuits, thanks to the Verified by Visa and Mastercard SecureCode standards.

Paypal: you can also make your purchases through Paypal.

Can I pay in cash?

No, cash on delivery is not currently available.

What are the refund methods?

It depends on the payment method chosen at the time of the order:

Payment by bank transfer: the refund is made by bank transfer to the account provided by the customer who wants to be refunded, if you want to provide us with your IBAN for a refund request contact us at [email protected]

Paypal payment: the transfer is made through Paypal.

Credit Card Payment: the refund is credited only to the credit card used for the purchase.

How do I enter the PROMO CODE?

If you have a Promo Code to use you must enter it in your cart in the field available for entering "PROMO CODE", the total will be recalculated taking into account the code being paid.

Do promo codes have an expiration date?

Promo codes linked to GV promotions: the deadline depends on the promotion, in this case the deadline is communicated with the promotion itself.

Promo codes linked to the newsletter: at the moment we do not have promo codes linked to the newsletter subscription

How will I receive the order receipt or invoice?

The receipt is included in the package or can be requested by e-mail by writing to [email protected]

I can't make the payment with Credit Card or PayPal, what should I do?

If you are having problems making the payment with your credit card, the problem may be related to the presence of the "Verified By Visa" code.

If in the payment of the order there should be problems with this code, you can redo the order and choose PAYPAL as payment. PayPal allows you to pay for the order without the need to open an account on this platform and without having to enter Verified by Visa, in fact, just enter your credit card data.

How do I get a Gioielli di Valenza promo code?

You can have a discount code:

Fixed-term promotions: fixed-term promotions communicated through newsletters or directly on the site or on our social channels

Was the payment for my order successful?

Upon completion of the order, you will receive an e-mail confirming that the payment by Credit Card and PayPal has been successful. In addition, in the dedicated section of your profile "History and order details" on store.gioiellidivalenza.com you can check the order situation. Otherwise for requests and assistance you can write to [email protected].

If I choose to pay by bank transfer, what are the shipping times?

If it is an instant bank transfer, we will receive the payment during the working day, however we must keep in mind the preparation times for shipping the article, these times are highlighted on the detail page of the selected article.

The items being all artisan items, created directly by our craftsmen have a time of preparation for shipping, after which the item will be packaged and shipped.

How can I check my loyalty points?

You can check the loyalty points directly from your online profile on store.gioiellidivalenza.com in the "Fidelity Card" section.

If you already have a loyalty card you can enter the identification code of the card during registration, in this way your online profile will report the updated point amount.

Can I use the virtual Fidelity Card created during registration also in the stores?

Si, potete utilizzare la Fidelity Card che avete creato sullo store online anche presso i nostri punti vendita Gioielli di Valenza.

How do loyalty points work?

Gioielli di Valenza allows you to accumulate loyalty points, through the dedicated Fidelity Card for its customers.

You can register and add your card in your possession, in case you have already made purchases at one of our stores.

If you don't have one yet, you can create one with a click during registration.

You earn 2 loyalty points for every € 1 spent. Once you reach 100 points, you can get a € 1 discount that can be applied directly to the order summary when purchasing.

You can check your "Loyalty Points" amount on your online profile in the dedicated "Fidelity Card" section.

You did not find what you were looking for?

Then you can contact us at our email address [email protected].

Or call us on 0131-530255

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