I don't remember my password, how do I change it?

If you don't remember the password when accessing the profile, you can recover it with the "Forgot your password?" just below the fields for access, fill in the required information and a reset link will be sent to reset your password

I want to cancel my account, what can I do?

If you intend to cancel the account on store.gioiellidivalenza.com, please write an e-mail to [email protected]

Do I have to register to place an order on the site?

Si, la registrazione è obbligatoria in quanto ci permette di ricevere il vostro indirizzo di spedizione per poter inviare l’articolo acquistato.

How do I get your newsletters?

During the registration phase you are asked whether or not you want to be subscribed to the newsletter.

If you already have a registration and therefore a profile but nevertheless you do not receive our newsletters, simply go to your profile by accessing store.gioiellidivalenza.com and click on "Additional Information", here you will have a summary of all your information and consent from you approved, clicking on "Modify" you can go to approve the item "I agree Newsletter".

What are the advantages of subscribing to the newsletter?

By subscribing to the newsletter you can stay updated with the latest news from Gioielli di Valenza, you can receive Promo Codes and Promotions designed specifically for you or have the latest news in fashion and trends directly from our dedicated blog stories.gioiellidivalenza.com with dedicated articles on the world of jewelry and more.

I need to unsubscribe from the newsletter, what can I do?

If you no longer want to receive the newsletter of Gioielli di Valenza just go to your personal profile and click in the "Additional information" section, once inside you can edit the information present and go to deselect the "I agree to the newsletter" item.

How can I access my orders?

Once logged in, you can retrieve the history and order details on your profile by clicking on the "History and order details" item.

How can I access my data?

Your data is available on your personal profile store.gioiellidivalenza.com, by clicking on the "Information" section you can find your saved personal details where you can edit and save them again.

Under "Addresses" you can find all the shipping addresses that you have used or that you would like to use alternatively, with the "Create new addresses" item you can in fact create new ones to be able to ship your items to different destinations.

Your company name, SDI codes, PEC e-mail, Tax Code are saved under "Registration information".

I can't access the profile, what should I do?

Se non riesci ad accedere al tuo profilo, ti invitiamo a controllare ulteriormente se:

L’indirizzo e-mail utilizzato in fase di registrazione è corretto.

Se la password è corretta, nel caso in cui tu abbia dimenticato la password ti consigliamo di provvedere al suo recupero cliccando in fase di accesso sulla voce “Hai dimenticato la password”.

How can i change my password?

You can change the password by accessing your personal profile and click on "Information", here you can enter the password currently used and the new one that will replace it, click on "Save" and the change will be complete.

How can I register?

Su store.gioiellidivalenza.com potete registrarvi cliccando sulla voce “Accedi”, una volta qui cliccate su “Non hai ancora un account? Creane ora qui uno>”, seguite gli step successivi compilando tutte le informazioni richieste, portata a termine la compilazione vi arriverà una e-mail di conferma di avvenuta registrazione.

If I can't find the answer to my question, what can I do?

Ti invitiamo a controllare su tutte le sezioni dedicate alle FAQ - Domande frequenti in modo da poter individuare la sezione più pertinente a ciò che cerchi. Se non riesci a trovare la risposta puoi scriverci direttamente una e-mail a [email protected] o telefonarci allo 0131-530255 l’ufficio web è pronto a rispondervi, dal Lunedì al Venerdì dalle 9:00 alle 18:00.

What e-mail do I receive confirming the order?

You will receive the following information:

Order Confirmation: a summary e-mail that reminds you of the order just made with the order details and delivery address.

Your order has left: we have delivered your order to the courier. In this e-mail you will find the link and the tracking code that allow you to track your shipment.

You did not find what you were looking for?

Then you can contact us at our email address [email protected].

Or call us on 0131-530255

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